I'm a somewhat frequent user of the online Muni complaint form. I submitted one after seeing someone nearly killed on the N Judah platform at 4th and King. Sometimes I get responses. For example:
Thank you for your report regarding an incident with a MUNI transit operator on the N-Judah line, which occurred on September 26, 2008. Your report helps the Municipal Railway provide better service by allowing us to focus on areas of concern.
I have asked Sarita Britt, Green Division Superintendent to investigate this situation, and to implement corrective measures to prevent a reoccurrence of this type of behavior.
I appreciate your taking the time to inform MUNI of your concerns. We are earning a new reputation at MUNI, and riders’ feedback is crucial in achieving this goal.
If you need additional information regarding this report, please contact the MUNI Passenger Service Department at (415) 923-6275.
Sincerely,
Maria M. Williams
Manager, Passenger Service
SF Municipal Railway
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