Where Were the 29s?

I'm sitting on the steps at Millbrae station now, fuming. I know I'm not supposed to rely on Muni to arrive at a particular time, or to arrive at all, but, geez, when the 29 doesn't run for 25-30 minutes between 8 and 9 AM, how is that reasonable? I need to catch at 29 at 8:30-8:40 to get to Balboa Park, to catch a work shuttle that runs to Palo Alto. So, this morning, I checked Nextmuni before I left to see how I was doing timewise, and it said "33 minutes." What? The map showed a bus a little ways north of the park, so I figured it was just some kind of craziness and the bus would be along in about 10 minutes. When I got to the stop there were already a half dozen people waiting, so, obviously a previous bus was either late or missing. Then another 15-20 minutes passed and a hybrid showed up, standing room only. So I got to my shuttle pickup 10 minutes late.

In what way is it even vaguely excusable for what must have been at least two 29s to just not show up during the busiest time of the morning?

Anyway, I took BART to Millbrae, and then jogged up and down the stairs as a southbound train arrived, and departed, while I was buying my ticket.

So that brings me to another question. If Millbrae is an intermodal station, and the Caltrain personnel can clearly see people running up and down the stairs from BART, buying tickets as fast as they can, why does the "other mode" leave people on the platform?

Anyway here I am, steali, er, borrowing some wi-fi, slowly working my way toward Palo Alto and being 1-1/2 hours late for work. At least the weather's nice.