Another Short Turn at Arguello

I really thought I had seen the last of this. But apparently not.

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---------- Forwarded message ----------
From: Joseph N. Hall
Date: Tue, Nov 11, 2008 at 10:31 AM
Subject: Short turns on the N Judah again
To: Rachel Gordon, Chronicle Staff Writer
Cc: Greg Dewar , Carmen Chu , Fiona Ma , "De Leon, Elvira"

(Greg, feel free to post an excerpt from this on the N Judah Chronicles. In fact I encourage you to. You can edit it as necessary.)

Dear Ms. Gordon,

If you recall your article of August 6:

Muni operators who shorten runs given warning

I was on an outbound N Judah last night (Nov 10) that made a short turn at Arguello, and it was *25 MINUTES* before another train arrived to pick up my fellow passengers on me. We were left IN THE DARK LATE AT NIGHT ON THE SIDEWALK FOR A HALF HOUR by the operator who said he was "ordered to" do this by control. This is probably complete bullshit; if it isn't then someone in control is equally responsible for this inexcusable action - and the operator should have ignored the instruction anyway. The train was labeled "Ocean Beach" when I boarded it at 4th & King and the roller did not change to Arguello until the operator exited the Market St. subway.

There were plenty of trains returning inbound (no shortage, in fact one passed us while the operator was switching back), and few outbound trains, so this train was needed outbound. Ahead of us some outbound passengers would have been waiting over 30 minutes for a train.

This is totally, spectacularly inexcusable and is the kind of unnecessary stupidity and callousness that creates such a negative perception of Muni customer service - when in reality it is only a small percentage of operators and managers who are responsible.

I've filed a complaint with Muni, and will contact Fiona Ma, Carmen Chu, and at least Sarita Britt (Green Division Supervisor), possibly Ken McDonald, today, to find out precisely why this turn occurred, and whether or not some kind of disciplinary action will in fact be taken.

Thank you very much. If you have a little time to continue pursuing this story I would very much appreciate it.

Best regards,

-joseph

My Year of Commuting

I've been photographing my commute on Muni, Caltrain, and BART almost all of 2008. Hopefully my project will be a Blurb book by the end of the year. In the meanwhile I've posted some of the photos on Flickr.

Almost Ripped in Half and I Had My Camera Too! Shucks!

Seeing someone get caught in the door of an N Judah and then immediately ripped in half - while you sit a few yards away with a camera ready to go - is an opportunity that hardly ever presents itself.

I got off Caltrain around 10PM on Friday evening and headed toward the N platform where an outbound train was waiting. As a group of about a dozen Caltrain passengers and I crossed in front of the lead car, walk light on, the operator pulled up toward us. I gave him an exasperated "what the Hell?" gesture, because he had just blocked the lead car doors with the railing at the north end of the platform. And of course because he was piloting the huge Breda person-grinding machine that had just lurched toward me. Normally when an operator pulls up like this, he keeps the doors closed and then heads on down King St. while the passengers beat on the sides and flip him the bird. Anyway, the entire front car was blocked by the railing, which extended to within a few feet of the front door of the rear car. The railing stands close to the train - about one foot away.

Unexpectedly, the operator waited, opened the doors, and let us in the rear car while he was out of position on the platform. There was a guy excitedly darting back and forth on the platform asking people at random, "Is this Broadway? Does this go to Broadway?" "There's no Broadway here," offered one passenger semi-helpfully, as she hurried inside. The guy seemed entirely unable to decide whether to be inside or outside the train, and so he temporarily resolved the dilemma by standing in the front doorway, half inside the car, half on the platform. And at that moment, with the door wide open and starting to close, the train moved forward quickly.

The guy, with an expression of complete shock on his face, the kind of expression someone has only when he realizes he is just about to die, leaped backwards out of the door. (This is an expression I had actually never seen before, and even by itself, it was kind of cool to watch.) Almost immediately the railing whizzed by the still-closing door as we headed up King Street.

Of course, had the guy stayed in the door for a fraction of a second longer, he would have been bisected by the railing, and absolutely, without question, torn mostly or completely in half and been dead within 2 seconds of an untimely moment of vacillation.

And I would have been there with my camera!

Well, okay, though I would have been Weegee-on-the-spot until the police ushered me away from the grisly scene, I actually found this horrifying. An LRV is required (by State and Federal law) to have interlocks that prevent the vehicle from moving forward until all doors are closed, and that brake the vehicle if doors are opened while it is in motion. This is not an optional "nice to have" feature; it is a "must have otherwise people will die in ways that can't be shown on CSI" feature. To wit, the guy who was ground to bits beneath the N Judah between 31st and 33rd earlier this year (as in, he was distributed all the way from 31st to 33rd) may have been caught in the door, at least initially. And this confused young gentleman came within arm's length of a similar fate.

Several other passengers were left gaping as we pulled away. After a couple of stops I moved to the lead car and told the operator as we waited at the Embarcadero portal, "Hey, dude, your interlock is totally not working. There was a guy in the door when you pulled away back there at 4th and King." He looked a little my way and said nonchalantly, "Really?".

Yes, really, dude.

I got off at Embarcadero and headed up to the Muni booth where I told the lady inside, "That N I just got off of, the interlock isn't working at all, and the operator pulled away from the Caltrain platform with a door wide open and someone jumping out of it." She looked surprised and got on the phone.

From there I don't know what happened, but apparently no one was dragged to a grisly demise. I got on the next N and rode uneventfully back to the Sunset.

For those of you who care about such things, the rear car was 1550 and the lead was 1545. For the time being, you might want to step lively through the doors of 1550.

I have to point out that the fact that the LRV almost killed someone is not the fault of the equipment. (The equipment sucks, but that's a different story.) It's first the fault of the operator, who was obviously not looking to see if the train was clear down the right side. Checking both sides of the immense metal death hulk to see if they're clear of soft, squishy people is not optional. It's also the fault of whoever failed to find, report, and fix the problem with the interlock or allowed the LRV to be operated without the interlock on.

Little Tyrants at 4th and King

It's always the same. I get off Caltrain at 4th and King and there's an outbound N Judah waiting on the platform with its doors open. People are getting in. Good for them; it's 50 degrees and windy, or raining, or midnight. Or 50 degrees and windy and raining and midnight.

My fellow Caltrain riders and I wait for the traffic light to change. As we cross the street, the driver looks at us, closes the doors, and moves forward on the platform a few feet to the red light. The very long red light. Or waits until we have reached the platform then closes the doors and pulls forward. Sometimes someone outside pushes a door button and says to the driver, "Hey, the door's not opening." Regardless, the driver doesn't make eye contact. The train continues to wait at the platform while the people who haven't experienced this regularly suddenly understand the reality:

The weather sucks ass, and the driver's not going to let me on.

A quick glance at the NextMUNI sign shows that the runs-every-few-minutes N isn't going to be along for 20 or 30 minutes. The driver knows the next train is late, and that he or she is about to leave people standing out in the cold/rain/dark/wind until it shows up. The driver contemplates this in self-satisfaction, and the people on the platform look through the windows into the warm train and tighten their coats. Time passes and the light changes, and the train slowly recedes down the street. Would-be passengers mill about, powerless and humiliated.

Admit it: If you could inflict misery and outrage on complete strangers, every day, with total impunity, you'd do it too, right? If your answer is actually "yes," then the San Francisco Muni Metro has a job for you.

Where Were the 29s?

I'm sitting on the steps at Millbrae station now, fuming. I know I'm not supposed to rely on Muni to arrive at a particular time, or to arrive at all, but, geez, when the 29 doesn't run for 25-30 minutes between 8 and 9 AM, how is that reasonable? I need to catch at 29 at 8:30-8:40 to get to Balboa Park, to catch a work shuttle that runs to Palo Alto. So, this morning, I checked Nextmuni before I left to see how I was doing timewise, and it said "33 minutes." What? The map showed a bus a little ways north of the park, so I figured it was just some kind of craziness and the bus would be along in about 10 minutes. When I got to the stop there were already a half dozen people waiting, so, obviously a previous bus was either late or missing. Then another 15-20 minutes passed and a hybrid showed up, standing room only. So I got to my shuttle pickup 10 minutes late.

In what way is it even vaguely excusable for what must have been at least two 29s to just not show up during the busiest time of the morning?

Anyway, I took BART to Millbrae, and then jogged up and down the stairs as a southbound train arrived, and departed, while I was buying my ticket.

So that brings me to another question. If Millbrae is an intermodal station, and the Caltrain personnel can clearly see people running up and down the stairs from BART, buying tickets as fast as they can, why does the "other mode" leave people on the platform?

Anyway here I am, steali, er, borrowing some wi-fi, slowly working my way toward Palo Alto and being 1-1/2 hours late for work. At least the weather's nice.